If you are not satisfied with your purchase, Riley Grae gladly offers exchanges or returns for store credit.
In Store Purchases
Exchanges and returns for store credit will be accepted within 30 days of purchase with the presentation of the original receipt. Items must be in new, unused condition and in original packaging to qualify for an exchange or store credit.
Online purchases can be exchanged or returned for store credit within 14 days of delivery. Items must be in new, unused condition and in original packaging to qualify for an exchange or store credit. Riley Grae does not provide complimentary return shipping labels. Return shipping is at the expense of the customer.
To exchange or return an online purchase for store credit, please contact us at email@example.com.
All international purchases are final sale and will not be eligible for exchange or return.
All sale items are final sale and will not be eligible for exchange or return.
Riley Grae reserves the right to refuse or reject exchanges and returns that do not meet the specified criteria.
Damaged, Defective, and Incorrect Items
If you’ve received a damaged, defective, or incorrect item, please contact us at firstname.lastname@example.org within 3 days of delivery with photos of the item(s), box, and packaging. We will take care of the rest!
Lost Parcels and Delivery Delays
Riley Grae cannot be held responsible for damages, delays, lost parcels, and/or additional charges incurred during shipping.